Made to Order

Please allow 2-3 business days for your jewelry to be handmade before shipping. Processing time does not include shipping time.

Delivery Estimation Times

• Canada: 4-10 business days
• USA: 7-12 business days
• International: 7-15 business days

Note: You are purchasing a piece of handmade jewelry in Washington, USA. Luvloom is not responsible for VAT or Taxes & Duties issued by the government in your country. Canadian orders will not be subject to any duties/import taxes upon delivery.

Once your order has been scanned in, your package is now under the responsibility of Canada Post.

Returns & Exchanges

Yes, we welcome returns within 7 days of receipt for a refund*. Making your experience hassle-free.

Note: International return shipping costs are not covered.

Cancellations

You may cancel your order within 24 hours.

Luvloom Jewelry Lifetime Warranty

At Luvloom, we take pride in creating exquisite, handmade jewelry crafted to last a lifetime. Your satisfaction is our top priority, and we are proud to offer a Lifetime Warranty on all our pieces to ensure your confidence in every purchase.

What’s Covered

Our Lifetime Warranty includes:

• Craftsmanship Defects: Any structural or material issues resulting from the artistry of our jewelry.
• Normal Wear Repairs: Fixes for concerns like loose stones, broken clasps, or other issues caused by typical use.

What’s Not Covered

While we stand behind the quality of our jewelry, this warranty does not cover:

• Damage caused by misuse, accidents, or unauthorized repairs.
• Natural tarnishing or discoloration due to exposure to chemicals, perfumes, or excessive moisture.
• Lost or stolen items.

How to Use Your Warranty

• Contact Us: Email our support team at support@luvloom.com with proof of purchase and a description of the issue.
• Send Your Jewelry: Once we confirm the warranty claim, we’ll guide you on securely shipping your jewelry to us for evaluation.
• Repair or Replacement: If eligible, we will repair or replace the item free of charge. For non-warranty repairs, we will provide a quote before proceeding.

Our Promise

Luvloom jewelry is more than an accessory—it’s a reflection of the care, craftsmanship, and quality that go into every piece. Our Lifetime Warranty is our promise to stand behind our work and ensure your jewelry brings joy for years to come.

Thank you for trusting Luvloom to create something special for you.